Manual overload
Product managers spend their week reading tickets, reviews and surveys by hand, and still can't keep up with the volume.
The problem
Traditional VoC programmes don't scale
Scattered feedback
Voices live in Zendesk, Intercom, Gong, G2, surveys, app reviews and forums. No unified read.
Lost context
By the time feedback reaches the product team, the account, the quote and the urgency are gone.
How it lands
How HyperOrbit handles it
Connect every channel
Support tickets, call transcripts, reviews, surveys, community and social, through 76 connectors.
Chorus clusters by intent
Similar requests merge across channels, duplicates collapse, and each theme gets sentiment, urgency and segment.
Requirements with the evidence
User stories with acceptance criteria, affected segments and demand by volume and value.
What you get
Continuous quantification, not a quarterly report
Trending themes
What rose and fell this cycle, by mentions, with sub-themes.
Demand by value
Every theme priced against the accounts that raised it.
Segment attribution
Which segments want what, so the roadmap reflects revenue, not volume.
Sourced to the quote
Every count links back to the record it came from.
Duplicate detection
One problem filed forty ways becomes one theme.
Advisory to Autopilot
Let Chorus suggest, wait for approval, or act within limits.
What changes
The week gets shorter every cycle
100 → 8themes
with 35 sub-themes underneath
76sources
read continuously, no exports
1click
from any count to its quote
Works with
Connect a source, and it is on the orbit that night
Six of the 76 connectors this surface reads from. Each connects once over OAuth and is read continuously.
Zendesk SupportConnected
IntercomConnected
G2Connected
GongConnected
TypeformConnected
App StoreConnected
FAQ
Before you connect
How is this different from a feedback tool?
A basic customer feedback analysis tool stores and tags. Chorus reads, clusters by intent, prices each theme against ARR and drafts the requirement, then Recon and Atlas add the cause and the accounts.
Can I keep my existing taxonomy?
Yes. Themes can be mapped to your categories, and Chorus proposes new sub-themes when the data warrants them.
How long does setup take?
Most connectors: 5 to 10 minutes over OAuth. Custom enterprise sources: 2 to 3 weeks with a dedicated engineer.
What can the agents never do on their own?
Act on anything touching pricing or an account inside its renewal window. Those stop and ask, in every autonomy mode.
Which channels count as voice of customer?
Tickets, calls, reviews, surveys, chat and community, read together so one customer pain is counted once across channels, the core job of a voice of customer platform.
What does “around the clock” mean?
The agents read continuously and publish the ranked themes every night, so requirements are current every morning.
How is evidence attached?
Each requirement links to the verbatims, accounts and revenue behind it.
Every signal, on one orbit
Connect your first source in an afternoon. The first pass lands before your next standup.
Book a demo