[ PLATFORM | CHORUS · VOICE OF CUSTOMER ]

Voice of customer, clustered by intent.

Every review, call and ticket becomes a ranked theme with the evidence and the fix. Chorus reads all of it, every night, and stops at anything touching pricing or a near renewal.

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100 PIECES OF FEEDBACK · 8 THEMES · 35 SUB-THEMES · EVERY LINE SOURCED
[ 01 | WHAT CHORUS DOES ]

Reads the pile so your team reads the meaning

Themes, not raw records

Thousands of records collapse into a handful of themes and sub-themes, grouped by intent rather than keyword.

Ranked by what it's worth

Every theme carries sentiment, the ARR it touches and a priority, so the roadmap argument is about numbers.

Nothing asserted without a source

Click any theme and land on the review, the ticket or the call it came from. Mention counts trace to the quote.

[ 02 | HOW CHORUS RUNS ]

Connect once. It reads everything after that.

01 —

Connect your feedback

Reviews, tickets, call transcripts and surveys. Connect each source once; Chorus reads everything after that.

SOURCES7 OF 9 CONNECTEDG2G2 reviewsCONNECTEDZEZendeskCONNECTEDGOGong callsCONNECTEDAMAmplitudeCONNECT ›
02 —

Chorus finds the themes

100 pieces of feedback become 8 themes and 35 sub-themes, each with a mention count and the quotes behind it.

THEMES8 FOUND · 35 SUB-THEMESOnboarding friction31 MENTIONSPricing18 MENTIONSSupport wait times12 MENTIONSIntegrations9 MENTIONS
03 —

Ranked by what it's worth

Every theme carries sentiment, the ARR it touches and a priority, so the roadmap argument is about numbers, not anecdotes.

THEMECRITICAL · 9 OF 100Pricing complaints tripled44 MENTIONS · 19 ACCOUNTS · $512K ARRNEGATIVE 59%NEUTRAL 31%POSITIVE 10%“We'd pay for the seats we use, not the seats we mightneed. The bundle math doesn't work for a 12-person team.”
[ 03 | INSIDE THE SURFACE ]

Built for product, support and CX teams who share one read

Recent feedback and trending themes in Chorus

Trending themes

What rose this cycle, what fell, and by how many mentions, with the sub-themes underneath.

Recent feedback, themed

Each new record lands already classified, with sentiment and the theme it belongs to.

ARR touched

Every theme is priced against the accounts that raised it, so “customers are unhappy” becomes a number.

Pricing and renewal guardrails

Chorus stops and asks before acting on anything that touches pricing or an account inside its renewal window.

Advisory to Autopilot

Let Chorus suggest, wait for your approval, or act within limits above the confidence floor.

Ask Chorus

“Chorus, what changed overnight?” Ask in the Signal Desk and get an answer with its sources.

[ 04 | WORKS WITH ]

Connect a source, and it is on the orbit that night

Six of the 76 connectors this surface reads from. Each connects once over OAuth and is read continuously.

  • Zendesk SupportConnected
  • IntercomConnected
  • G2Connected
  • GongConnected
  • App StoreConnected
  • TypeformConnected
View all connectors
[ 05 | FAQ ]

Before you connect

Which sources does Chorus read?

Reviews, support tickets, call transcripts, surveys and app-store feedback, through 76 connectors. Each connects once over OAuth.

How are themes formed?

By intent rather than keyword. Related records cluster into a theme with sub-themes beneath it, each with a mention count and the quotes behind it.

Can I trace a theme back to the source?

Yes. Every theme, sub-theme and count links to the record it came from, so a number is never more than a click from its evidence.

What does Chorus do on its own?

Whatever mode you set. In Advisory it suggests, in Supervised it waits for one click, in Autopilot it acts within limits and logs every decision.

Every signal, on one orbit

Connect your first source in an afternoon. The first pass lands before your next standup.

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