Themes, not raw records
Thousands of records collapse into a handful of themes and sub-themes, grouped by intent rather than keyword.
What Chorus does
Reads the pile so your team reads the meaning
Ranked by what it's worth
Every theme carries sentiment, the ARR it touches and a priority, so the roadmap argument is about numbers.
Nothing asserted without a source
Click any theme and land on the review, the ticket or the call it came from. Mention counts trace to the quote.
How Chorus runs
Connect once. It reads everything after that.
Connect your feedback
Reviews, tickets, call transcripts and surveys. Connect each source once; Chorus reads everything after that.
Chorus finds the themes
100 pieces of feedback become 8 themes and 35 sub-themes, each with a mention count and the quotes behind it.
Ranked by what it's worth
Every theme carries sentiment, the ARR it touches and a priority, so the roadmap argument is about numbers, not anecdotes.
Inside the surface
Built for product, support and CX teams who share one read
Trending themes
What rose this cycle, what fell, and by how many mentions, with the sub-themes underneath.
Recent feedback, themed
Each new record lands already classified, with sentiment and the theme it belongs to.
ARR touched
Every theme is priced against the accounts that raised it, so “customers are unhappy” becomes a number.
Pricing and renewal guardrails
Chorus stops and asks before acting on anything that touches pricing or an account inside its renewal window.
Advisory to Autopilot
Let Chorus suggest, wait for your approval, or act within limits above the confidence floor.
Ask Chorus
“Chorus, what changed overnight?” Ask in the Signal Desk and get an answer with its sources.
Works with
Connect a source, and it is on the orbit that night
Six of the 76 connectors this surface reads from. Each connects once over OAuth and is read continuously.
Zendesk SupportConnected
IntercomConnected
G2Connected
GongConnected
App StoreConnected
TypeformConnected
FAQ
Before you connect
Which sources does Chorus read?
Reviews, support tickets, call transcripts, surveys and app-store feedback, through 76 connectors. Each connects once over OAuth.
How are themes formed?
By intent rather than keyword. Related records cluster into a theme with sub-themes beneath it, each with a mention count and the quotes behind it.
Can I trace a theme back to the source?
Yes. Every theme, sub-theme and count links to the record it came from, so a number is never more than a click from its evidence.
What does Chorus do on its own?
Whatever mode you set. In Advisory it suggests, in Supervised it waits for one click, in Autopilot it acts within limits and logs every decision.
How many themes does Chorus produce from a batch of feedback?
In the worked example on this site, 100 pieces of feedback become 8 themes and 35 sub-themes, each ranked with the evidence and the accounts behind it. See the methodology.
Which teams read Chorus’s output?
Product teams for the backlog, support for what is breaking, CX for the voice-of-customer programme, and revenue for the accounts where a theme touches a renewal.
Does Chorus replace my survey tool?
No. Surveys remain a source. Chorus reads survey verbatims alongside tickets, calls and reviews, so a theme is counted once even when it arrives through four channels.
Every signal, on one orbit
Connect your first source in an afternoon. The first pass lands before your next standup.
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