Started by people who kept finding out too late
Before HyperOrbit, we ran product and revenue teams that were drowning in customer signal and starved of a read on it. The feedback lived in spreadsheets. The competitor news arrived in a Slack thread. The churn risk showed up in a quarterly review, after the account had already gone quiet.
Every one of those was a “we should have known” moment, and in every case the signal had been there for weeks. Somebody simply had not had the time to read it.
So we built the thing we wanted: named agents that do the reading continuously, connect what they find across sources, weigh it by revenue, and bring it to the person who owns the decision with the evidence attached.
Chorus listens to the customer. Recon watches the market. Atlas keeps the portfolio. The Signal Desk is where their reads land, and where a team decides what to do about them.
Three agents, one shared read
Voice of customer
Clusters every conversation into themes and sub-themes across every live source, and keeps them current as new feedback lands.
More about Chorus ›Competitive intelligence
Tracks competitor moves and connects each one to the customer reaction it caused, so the counter is ready before the deal.
More about Recon ›Account intelligence
Fuses VoC, CI, usage, support and CRM into a portfolio view with churn and renewal watch for every account.
More about Atlas ›Four words we use to describe the voice, and hold ourselves to
Direct
Say the number, name the account, show the record. We write the way our agents report: specific, sourced, and short.
Specific
“Lots of feedback” is not a finding. 100 conversations into 8 themes and 35 sub-themes, with the ARR behind each, is.
Warm
We build for people who are tired of chasing signal across tools. The product should feel like a colleague who did the reading overnight.
Restrained
No hype, no exclamation marks, no claims we cannot show. If an agent is 68% sure, it says 68%.
A small team, written down, mostly asynchronous
Remote-first, asynchronous by default
We write things down. Decisions live in documents, not in meetings, and a good week has more shipped than discussed.
Friendly to US and Asian time zones
Core hours overlap between the US East Coast and India. Everything else is asynchronous, so nobody has to be awake at 2 a.m. to matter.
We meet in person every quarter
Offsites move around: a beach, a trek, a coffee estate. The point is a week together with the laptops mostly closed.
Ship with evidence
Every feature starts from something an agent surfaced. The Signal Desk is our own product working on our own customers.
Your customer data is the product. We treat it that way.
Security posture as published on hyperorbit.ai. Ask us for the current reports and the data-processing agreement.
Type II
Controls audited over time, not at a point in time. Report available under NDA.
27001 certified
Information security management across people, process and infrastructure.
GDPR and CCPA ready
Data-processing agreement, regional handling and deletion on request.
Zero retention for training
Your conversations are read by the agents, never used to train models.
Questions we get asked
Where is HyperOrbit based?
We were founded in Falls Church, Virginia, in the United States, and the team sits across multiple locations. Today that is the US, India and Singapore, and we work remote-first across time zones.
How big is the team?
Small enough that everyone has talked to a customer this month. We hire deliberately; open roles are on the careers page.
Who is HyperOrbit for?
Product, customer experience and revenue leaders at B2B software companies who want one current read on the customer instead of three stale ones.
How is this different from a feedback tool?
Feedback tools organise what customers said. HyperOrbit connects what they said to competitor moves, usage and revenue, and brings the decision to you. The alternatives pages compare us tool by tool.
How do I get in touch?
The contact page routes sales, support, press and partnerships. For anything else, agent@hyperorbit.ai reaches a person.
What are Chorus, Recon and Atlas?
Three named agents. Chorus reads voice-of-customer signals and clusters them into ranked themes. Recon watches competitors and drafts the counter. Atlas, in beta, scores account health and churn risk from what the other two find.
Which teams use HyperOrbit?
Product, customer experience and revenue leaders, and the customer success and support teams around them. Each gets the same shared read, cut for the decision in front of them.
Where does customer data live and who can see it?
Your data is processed for your own insights, never shared, sold or used to train models for others, and can be deleted on request. The privacy policy has the detail.
Come and build the agents with us.
We are hiring across engineering and go-to-market. Remote-first, flexible hours across US and Indian time zones, real ownership from the first week.