The signals were there
Seven tickets, two NPS drops and a review, spread across three tools and three teams.
The problem
Renewals are lost in the ninety days nobody is watching
Warning that arrives late
A red score the week of the renewal is a post-mortem, not a warning, which is why churn prediction software has to flag risk months earlier.
Risk without a play
Knowing an account is at risk changes nothing unless someone owns the next move, which is why our AI agents for customer success hand every play to a named owner.
How it lands
How HyperOrbit handles it
Set the windows
Renewal windows and churn thresholds per segment. Atlas watches every account against them.
Signals move the score
As customer churn prediction software, Atlas lets support severity, sentiment, usage and coverage each move the score, and explains each move.
A play, owned
The recommended action, with owner, deadline and confidence, in the Signal Desk and the CRM.
What you get
A morning list every CSM can act on
Window alerts
Every account entering a renewal or churn window, with what changed.
The three signals
Each alert carries the signals that fired it, sourced.
Per-CSM lists
Scoped to each book, ranked by revenue at risk.
ARR at risk
Rolled up by segment and by cause.
Plays with owners
Actions that ship to Slack and the CRM with approval.
Recovery log
Which plays ran and which accounts recovered.
What changes
The week gets shorter every cycle
84days
of warning on the sample renewal
3signals
attached to every alert, sourced
1owner
on every play before it ships
Works with
Connect a source, and it is on the orbit that night
Six of the 76 connectors this surface reads from. Each connects once over OAuth and is read continuously.
SalesforceConnected
GainsightConnected
Zendesk SupportConnected
IntercomConnected
AmplitudeConnected
SlackConnected
FAQ
Before you connect
How early is early?
As early as the window you set. Atlas flags an account the moment it enters a renewal window or crosses a health threshold, with the signals that moved it.
Does it replace my CS platform?
No. Atlas reads from it and ships plays back to it. Gainsight, Salesforce and HubSpot stay the system of record.
How long does setup take?
Most connectors: 5 to 10 minutes over OAuth. Custom enterprise sources: 2 to 3 weeks with a dedicated engineer.
What can the agents never do on their own?
Act on anything touching pricing or an account inside its renewal window. Those stop and ask, in every autonomy mode.
Which signals count as early warning?
Repeat tickets, a shift from how to why questions, competitor mentions, silence after an escalation, and pricing complaints tied to a competitor move, read together per account.
How is the list ranked?
By the revenue behind each account and the confidence of the signal, so the first call of the day is the one worth the most.
What happens when a renewal window opens?
Atlas watches the windows you set and brings the account forward with its cause and recommended play before the call is booked.
Every signal, on one orbit
Connect your first source in an afternoon. The first pass lands before your next standup.
Book a demo