Is it a trend or a Tuesday?
Pricing comes up in every call. Nobody can say whether it's rising, or why.
The problem
Pricing feedback without a cause is just noise
The move nobody connected
A competitor's free tier and your SMB complaints are the same story, told in two tools.
The discount that wasn't needed
Without the cause, the reflex is a discount. With it, the answer is often positioning.
How it lands
How HyperOrbit handles it
Chorus measures the theme
Pricing mentions tracked by segment and sentiment, with the accounts behind them.
Recon finds the move
Competitor pricing pages and tiers swept daily, moves scored and dated.
The exposure, priced
Accounts and ARR touched, renewals inside the window, and a drafted counter.
What you get
The pricing conversation, with evidence
Move-to-reaction lag
How many days pass before your customers react to a competitor's pricing move.
Who is objecting
Segments and accounts raising pricing, with quotes.
Exposure by move
ARR and renewals touched, per competitor move.
Objection patterns
Bundling, seats, tiers, overage, tracked as sub-themes.
Counter-briefs
Positioning drafted for sales, held for review.
Ninety days on one clock
Every pricing move and reaction, linked.
What changes
The week gets shorter every cycle
8days
from move to reaction, measured
$214KARR
touched by one move, priced
18sub-themes
of pricing objection, tracked
Works with
Connect a source, and it is on the orbit that night
Six of the 76 connectors this surface reads from. Each connects once over OAuth and is read continuously.
G2Connected
GongConnected
Zendesk SupportConnected
IntercomConnected
SalesforceConnected
CapterraConnected
FAQ
Before you connect
Does HyperOrbit recommend a price?
No. It shows what moved, who reacted and what's exposed, and drafts the positioning. Pricing decisions stay with you, and agents never act on pricing alone.
What if there's no competitor behind the rise?
Then the Signal Desk says so. A rising theme with no detected cause is flagged for a human read rather than dressed up.
How long does setup take?
Most connectors: 5 to 10 minutes over OAuth. Custom enterprise sources: 2 to 3 weeks with a dedicated engineer.
What can the agents never do on their own?
Act on anything touching pricing or an account inside its renewal window. Those stop and ask, in every autonomy mode.
What is the RingCentral example?
RingCentral launched a free tier on 22 May. Eight days later SMB pricing complaints had risen by 31 mentions across $214K of ARR, and the link was made at 68% confidence. See the methodology.
Which sources feed pricing signals?
Tickets, calls, reviews and surveys where customers talk about price, plus Recon’s watch on competitor pricing pages and tiers.
How do I act on a pricing signal?
The signal arrives with the accounts and ARR behind it and the competitor move that likely caused it, so pricing, product and revenue can decide together.
Every signal, on one orbit
Connect your first source in an afternoon. The first pass lands before your next standup.
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