Two plans. One runs the agents for free; the other runs them on everything.
Our customer intelligence platform pricing is simple: both plans include the Signal Desk, where every read from the agents lands. The difference is how much they read, and where they deliver it.
For teams that want to hear what customers are actually saying before they commit budget. Connect one feedback source and one competitor source, and let the agents show you the read.
Get started free No card. Self-serve setup, guided.- 1 feedback source
- 50 signals and 10 insights a month
- Standard sentiment analysis
- 1 competitor source
- 10 signals and 3 insights a month
- —Enterprise only
- Signal Desk and Dashboard
- Knowledge base access
- —No live support
- —No integrations
For teams running feedback, competitor and account signal at scale, who want the agents on every source and the read delivered into the tools they already use.
Talk to sales A 30-minute walkthrough on your own sources, then a quote.- Unlimited feedback sources
- Unlimited customer insights
- Advanced sentiment and theme analysis
- Automated insight and action summaries
- Up to 5 competitors tracked across sources
- Unlimited competitive insights
- Win / loss signals
- Battlecards and market-positioning signals
- Portfolio view with churn and renewal watch Beta
- Signal Desk and Dashboard
- Up to 5 integrations: Slack, Jira, HubSpot, Intercom, Zendesk
- Dedicated customer success manager
- Direct Slack channel with the team
Line by line
| What you get | Starter · $0 | Enterprise · custom |
|---|---|---|
| Agents | Chorus and Recon | Chorus, Recon and Atlas (Beta) |
| Feedback sources | 1 | Unlimited |
| Customer insights | 10 a month, from 50 signals | Unlimited |
| Sentiment and theme analysis | Standard | Advanced, with sub-themes |
| Insight and action summaries | — | Automated |
| Competitors tracked | 1 source | Up to 5 competitors, across sources |
| Competitive insights | 3 a month, from 10 signals | Unlimited |
| Win / loss signals | — | Included |
| Battlecards and positioning signals | — | Included |
| Account intelligence (Atlas) | — | Included · Beta |
| Integrations | — | Up to 5: Slack, Jira, HubSpot, Intercom, Zendesk |
| Signal Desk and Dashboard | Included | Included |
| Seats | Unlimited | Unlimited |
| Support | Knowledge base | Dedicated CSM and a direct Slack channel |
| Security | SOC 2 Type II · ISO 27001 · encrypted in transit and at rest | SOC 2 Type II · ISO 27001 · encrypted in transit and at rest |
| Your data and models | Never used to train models | Never used to train models |
| Billing | Free, no card | Annual, invoiced; cancel or change at renewal |
What counts, and what does not
A source is a feed the agents read
A support inbox, a call recorder, a review site, a survey tool, a competitor’s changelog. Starter connects one of each kind; Enterprise connects as many as you have. Seventy-six connectors are available today.
An insight is a ranked finding, not a row
Chorus turns 100 conversations into 8 themes and 35 sub-themes and ranks them by the ARR behind each. Starter shows you the top ten a month; Enterprise shows you all of them, continuously. How we count ›
Enterprise is priced to sources, not seats
Everyone who should see the read can log in to the customer intelligence platform. The quote scales with how much the agents read and how many tools they deliver into, so the cost follows the value.
Before you choose
How long does setup take?
Most teams are live within 24 hours. Onboarding is self-serve and guided; the first source is usually connected in the same session and the first pass from the agents lands before the next standup.
What happens when I hit the Starter limits?
Nothing breaks. The agents keep reading the sources you have connected and show you the insights within your monthly allowance. When you want the rest, talk to us about Enterprise; nothing needs to be re-connected.
How is Enterprise priced?
To the sources the agents read and the integrations they deliver into, not to seats. We walk through your sources in a 30-minute call and quote from that. Billing is annual.
Can I cancel or change plans?
Yes. Starter has no commitment. Enterprise can be changed or cancelled at renewal, and you can move between plans as your needs change.
Is my customer data safe?
Data is encrypted in transit and at rest, HyperOrbit is SOC 2 Type II and ISO 27001 compliant, and your customer conversations are never used to train models.
Which tools does it integrate with?
Slack, Jira, HubSpot, Intercom, Zendesk and Salesforce, plus the rest of the 76 connectors on the integrations page. Enterprise includes up to five delivery integrations; ask if you need more.
Is Atlas included?
Atlas, the account intelligence agent, is in Beta and available on Enterprise. Starter runs Chorus and Recon.
Do you offer a trial of Enterprise?
The Starter plan is the trial: real agents on your real sources at no cost. If you need Enterprise features to evaluate properly, tell us on the call and we will scope a pilot.
What exactly is in Starter?
Chorus on one feedback source with 50 signals and 10 insights a month, Recon on one competitor source with 10 signals and 3 insights a month, standard sentiment and the knowledge base. Free.
Is Starter time-limited?
No. Starter is free for as long as you stay inside its limits. It is a working plan, not a trial.
What does Enterprise add?
Unlimited sources, advanced analysis, up to five competitors with win/loss and battlecards, Atlas in beta, up to five integrations, and a named CSM with a shared Slack channel.
See the read before you pay for it.
Connect your first source on Starter this afternoon, or book a walkthrough and we will run the agents on yours.