You find out after it's hurt
Seven tickets, two NPS drops, a G2 review. Same account, same quarter. Nobody connected them until the cancellation arrived.
The problem
Why CX teams are always reacting, never preventing
Analysis that is stale on arrival
By the time Zendesk, CRM and call reports are stitched together by hand, the accounts that mattered have already crossed the line.
Lagging indicators don't prevent churn
NPS shows what happened. CSAT shows what just happened. Atlas, our customer churn prediction software, shows what is moving now, inside the renewal window you set.
What the agents do for you
From reactive support to revenue protection
AtlasAccount intelligence
- Churn risk scored continuously, ranked by revenue at risk
- Friction detected by stage: onboarding, activation, expansion, renewal
- Alerts with the three signals that triggered them
- A recommended play with an owner for every at-risk account
ChorusVoice of customer
- Sentiment shifts before an account moves, not after
- What's delighting customers, so you can replicate it
ReconCompetitive intelligence
- Rival mentions in tickets, calls and surveys, flagged before they become churn
How it lands
A week with HyperOrbit
Connect your stack
One-click connections to Zendesk, Intercom, Salesforce, Jira, Gong, G2 and 70 more. Agents start reading the moment a source is live.
Agents learn
Your existing history is read on day one, so these AI agents for customer success know your product, your customers and your competitors before the first brief.
Get the brief
Requirements, competitor alerts and priorities land in Slack, your roadmap tool and the Signal Desk, with the sources attached.
What changes
The week gets shorter every cycle
1score
per account, with the factors shown
3signals
attached to every alert, sourced
68%
confidence shown on every play
Works with
Connect a source, and it is on the orbit that night
Six of the 76 connectors this surface reads from. Each connects once over OAuth and is read continuously.
SalesforceConnected
GainsightConnected
Zendesk SupportConnected
IntercomConnected
AmplitudeConnected
SlackConnected
FAQ
Before you connect
What goes into the health score?
Sentiment from Chorus, competitor exposure from Recon, product usage, support severity and CRM coverage, each shown as a factor you can inspect.
Does every CSM get their own list?
Yes. The morning list is scoped to each CSM's book, ranked by risk, with the play and the evidence attached.
How long does setup take?
Most connectors: 5 to 10 minutes over OAuth. Custom enterprise sources: 2 to 3 weeks with a dedicated engineer.
What can the agents never do on their own?
Act on anything touching pricing or an account inside its renewal window. Those stop and ask, in every autonomy mode.
How does this fit with my CS platform?
It reads the signals your platform does not: tickets, calls, reviews and competitor mentions. The health score and play can land in the tools you already use.
Which accounts do I call first?
The ones where risk and revenue meet. The list is ranked by ARR exposed and signal confidence, refreshed overnight.
Can CSMs see the evidence?
Always. Every score and play links back to the tickets, calls and moves behind it.
Every signal, on one orbit
Connect your first source in an afternoon. The first pass lands before your next standup.
Book a demo