[ SOLUTIONS | FOR CUSTOMER SUCCESS ]

Stop reacting to churn. Start preventing it.

Atlas fuses feedback, usage, support and CRM into one health score per account, watches every renewal window, and hands each CSM a morning list ranked by the revenue at risk.

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1 SCORE PER ACCOUNT · EVERY RENEWAL WINDOW WATCHED · A PLAY WITH AN OWNER
[ 01 | THE PROBLEM ]

Why CX teams are always reacting, never preventing

You find out after it's hurt

Seven tickets, two NPS drops, a G2 review. Same account, same quarter. Nobody connected them until the cancellation arrived.

Analysis that is stale on arrival

By the time Zendesk, CRM and call reports are stitched together by hand, the accounts that mattered have already crossed the line.

Lagging indicators don't prevent churn

NPS shows what happened. CSAT shows what just happened. Atlas shows what is moving now, inside the renewal window you set.

[ 02 | WHAT THE AGENTS DO FOR YOU ]

From reactive support to revenue protection

AtlasAccount intelligence
  • Churn risk scored continuously, ranked by revenue at risk
  • Friction detected by stage: onboarding, activation, expansion, renewal
  • Alerts with the three signals that triggered them
  • A recommended play with an owner for every at-risk account
More about Atlas ›
ChorusVoice of customer
  • Sentiment shifts before an account moves, not after
  • What's delighting customers, so you can replicate it
More about Chorus ›
ReconCompetitive intelligence
  • Rival mentions in tickets, calls and surveys, flagged before they become churn
More about Recon ›
[ 03 | HOW IT LANDS ]

A week with HyperOrbit

01 —

Connect your stack

One-click connections to Zendesk, Intercom, Salesforce, Jira, Gong, G2 and 70 more. Agents start reading the moment a source is live.

SOURCES7 OF 9 CONNECTEDG2G2 reviewsCONNECTEDZEZendeskCONNECTEDGOGong callsCONNECTEDAMAmplitudeCONNECT ›
02 —

Agents learn

Your existing history is read on day one, so the agents know your product, your customers and your competitors before the first brief.

THEMES8 FOUND · 35 SUB-THEMESOnboarding friction31 MENTIONSPricing18 MENTIONSSupport wait times12 MENTIONSIntegrations9 MENTIONS
03 —

Get the brief

Requirements, competitor alerts and priorities land in Slack, your roadmap tool and the Signal Desk, with the sources attached.

NEEDS YOU3 · 2 HAVE A COMPETITOR BEHIND THEMSIGNALPricing complaints tripled — 44 mentions · $512K ARRCAUSEMicrosoft bundled Copilot into 365 E5, 5 days earlierACTIONDraft the pricing counter-brief; brief 4 renewing accountsWAITING ON YOUVOC + CIApprove
[ 04 | WHAT CHANGES ]

The week gets shorter every cycle

1[ score ]
per account, with the factors shown
3[ signals ]
attached to every alert, sourced
68[ % ]
confidence shown on every play
[ 05 | WORKS WITH ]

Connect a source, and it is on the orbit that night

Six of the 76 connectors this surface reads from. Each connects once over OAuth and is read continuously.

  • SalesforceConnected
  • GainsightConnected
  • Zendesk SupportConnected
  • IntercomConnected
  • AmplitudeConnected
  • SlackConnected
View all connectors
[ 06 | FAQ ]

Before you connect

What goes into the health score?

Sentiment from Chorus, competitor exposure from Recon, product usage, support severity and CRM coverage, each shown as a factor you can inspect.

Does every CSM get their own list?

Yes. The morning list is scoped to each CSM's book, ranked by risk, with the play and the evidence attached.

How long does setup take?

Most connectors: 5 to 10 minutes over OAuth. Custom enterprise sources: 2 to 3 weeks with a dedicated engineer.

What can the agents never do on their own?

Act on anything touching pricing or an account inside its renewal window. Those stop and ask, in every autonomy mode.

Every signal, on one orbit

Connect your first source in an afternoon. The first pass lands before your next standup.

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