The signals were there
Seven tickets, two NPS drops and a review, spread across three tools and three teams.
[ 01 | THE PROBLEM ]
Renewals are lost in the ninety days nobody is watching
Warning that arrives late
A red score the week of the renewal is a post-mortem, not a warning.
Risk without a play
Knowing an account is at risk changes nothing unless someone owns the next move.
[ 02 | HOW IT LANDS ]
How HyperOrbit handles it
Set the windows
Renewal windows and churn thresholds per segment. Atlas watches every account against them.
Signals move the score
Support severity, sentiment, usage and coverage each move the score, and each move is explained.
A play, owned
The recommended action, with owner, deadline and confidence, in the Signal Desk and the CRM.
[ 03 | WHAT YOU GET ]
A morning list every CSM can act on
Window alerts
Every account entering a renewal or churn window, with what changed.
The three signals
Each alert carries the signals that fired it, sourced.
Per-CSM lists
Scoped to each book, ranked by revenue at risk.
ARR at risk
Rolled up by segment and by cause.
Plays with owners
Actions that ship to Slack and the CRM with approval.
Recovery log
Which plays ran and which accounts recovered.
[ 04 | WHAT CHANGES ]
The week gets shorter every cycle
84[ days ]
of warning on the sample renewal
3[ signals ]
attached to every alert, sourced
1[ owner ]
on every play before it ships
[ 05 | WORKS WITH ]
Connect a source, and it is on the orbit that night
Six of the 76 connectors this surface reads from. Each connects once over OAuth and is read continuously.
SalesforceConnected
GainsightConnected
Zendesk SupportConnected
IntercomConnected
AmplitudeConnected
SlackConnected
[ 06 | FAQ ]
Before you connect
How early is early?
As early as the window you set. Atlas flags an account the moment it enters a renewal window or crosses a health threshold, with the signals that moved it.
Does it replace my CS platform?
No. Atlas reads from it and ships plays back to it. Gainsight, Salesforce and HubSpot stay the system of record.
How long does setup take?
Most connectors: 5 to 10 minutes over OAuth. Custom enterprise sources: 2 to 3 weeks with a dedicated engineer.
What can the agents never do on their own?
Act on anything touching pricing or an account inside its renewal window. Those stop and ask, in every autonomy mode.
Every signal, on one orbit
Connect your first source in an afternoon. The first pass lands before your next standup.
Book a demo