CUSTOMER EXPERIENCE
Stop Reacting to Churn.
Start Preventing It
— 60 Days Early.
AI agents monitor every customer signal — predicting churn before renewal with 89% accuracy. Your CS team stops firefighting. Starts preventing.
PROBLEM STATEMENT
Why CX Teams Are Always Reacting — Never Preventing
You Find Out After It's Already Hurt
7 tickets. 2 negative NPS. A G2 review. Same account, same 3 months. Nobody connected them until the cancellation arrived.
15+ Hours of Analysis That's Already Stale
By the time Zendesk, CRM, and Gong reports are synthesized, 3 high-value accounts have already crossed the churn threshold.
Lagging Indicators Don't Prevent Churn
NPS shows what happened. CSAT shows what just happened. HyperOrbit shows what's about to happen — 60–90 days out, ranked by revenue at risk.
solution
From Reactive Support to Autonomous Revenue Protection
Voice of Customer
24/7 across Zendesk, Intercom, Gong, NPS, and G2 — turning signals into account health scores, churn predictions, and ranked priorities. Every CSM starts the day knowing exactly who needs attention.
CX Capabilities:
Churn risk scoring updated continuously
Friction detection by stage: onboarding, activation, expansion, renewal
Sentiment alerts before an account shifts — not after
Auto-alert CS when risk fires — with the 3 signals that triggered it
Surface what's delighting customers so you can replicate it
CX Benefits:
Proactive churn prevention — not reactive firefighting
Morning priority list for every CSM — ranked by risk
Recover 3–6 at-risk accounts per quarter
60% less manual reporting
Justify CX spend with ARR-protected metrics
Competitive Intelligence & Analysis
Monitors competitor Customer Experience across G2, Capterra, and community forums — flagging rival comparisons before they become churn signals.
CX Capabilities:
Competitor satisfaction trends tracked in real time
Flag rival mentions in tickets, calls, and surveys
Benchmark support times against Intercom, Zendesk, Freshdesk
Identify CX gaps where competitors are gaining ground
Know which experience gaps customers link to rivals
CX Benefits:
Know where competitors are winning on CX before customers raise it
Give Marketing the language customers use to describe great vs. poor experience
Benchmark NPS and CSAT against top 3 competitors
Surface competitive CX gaps for the next product cycle
How it Works
How AI Agents Works
Autonomous. Intelligent. Action-Driven.
One-click integration with Zendesk, Intercom, Salesforce, Jira, Gong, G2—agents start monitoring immediately.
RESULTS
Saved in 60 days from a single at-risk renewal intervention
Average churn reduction within 90 days
Less time on manual health reviews
Churn prediction accuracy
Usecases
usecase 1
Early Churn Detection
When 3+ risk signals fire — rising support volume, declining NPS, competitor mentions — the CSM gets a Slack alert with context and a suggested playbook. Teams recover 3–6 accounts per quarter.
usecase 2
QBR Intelligence
Pre-built account brief before every QBR: 90-day sentiment, top 3 friction points, competitive mentions, recommended talking track. 70% less prep time. Sharper conversations.
usecase 3
Roadmap That Prevents Churn
Feature gaps ranked by ARR at risk across churning accounts. CX leaders walk into roadmap discussions with data — not opinions. 40% faster prioritization decisions.
FAQ
How long does setup take?
5 minutes to connect sources. Agents start working within 24 hours after historical import.
How is this different from Medallia or Qualtrics?
We add autonomous friction detection and improvement prioritization to your existing CX program.
Is my data secure?
Yes. All data is encrypted and processed securely, following industry best practices.
Do I need to replace my existing tools?
No. Agents integrate with Jira, Linear, Productboard, and your existing stack.
Do you integrate with our CSAT surveys?
Yes. We enrich survey data with support, review, and behavioral feedback context.
How quickly can my team get started?
Most teams are up and running in under a day. HyperOrbit is designed to be simple and intuitive, so you can start immediately without long onboarding processes.
What kind of support does HyperOrbit provide?
We provide dedicated email support, detailed documentation, and regular product updates. Every customer also gets access to a free 30-minute onboarding call to help tailor HyperOrbit to your workflows.