Turn Every Customer Voice Into Product Decisions That Drive Revenue
VoC Agent unifies 50+ channels in real-time, predicts churn/expansion 60–90 days early, ranks features by ARR impact, and auto-triggers actions. Teams see +23% NRR and 15% churn drop in first quarter.
How it Works
How Your VOC Agent Works
A four-step autonomous loop — from raw feedback to real action
Autonomously capture and unify signals from 50+ sources (surveys, tickets, Gong calls, Slack, reviews) in a real-time Knowledge Graph. No manual mining — 85% less duplication.
Our Solution
Meet Your Voice of Customer Agent
Your VoC Agent doesn't just analyze feedback—it predicts outcomes, prevents churn, and protects revenue while your team focuses on building.
Churn Prediction Engine
Identifies at-risk customers 60-90 days before they churn by analyzing feedback sentiment, feature request patterns, and support interaction frequency across all channels to protect $500K+ ARR.
Autonomous Feedback Monitoring
Competitive Intelligence Detection
Automatically flags mentions of competitors, feature gaps causing deal losses, and market positioning insights hidden in customer conversations spread across multiple channels to win 23% more deals.
Revenue-Ranked Feature Requests
What Makes It Different
Why Product Teams Choose
HyperOrbit Over Traditional VoC Platforms
Autonomous vs. Assisted
Traditional VoC:
Requires you to log in, run queries, interpret dashboards, and manually act on insights.
HyperOrbit:
Agent works continuously—analyzing feedback and alerting on critical signals without any human prompting.
Predictive vs. Descriptive
Traditional VoC:
Shows what happened after customers churn or deals are lost.
HyperOrbit:
Predicts outcomes 60-90 days in advance so you can prevent problems before they impact revenue.
Multi-Agent vs. Manual
Traditional VoC:
Uses one AI model to do everything, requiring extensive training and customization.
HyperOrbit:
Deploys specialized agents orchestrating together—each optimized for specific intelligence tasks.
INTEGRATION SHOWCASE
Turn customer feedback into retention-driving action
VoC Agent unifies feedback from every channel, quantifies $ARR risks, and drives actions — protecting $500K+ quarterly.
Monitor what customers say across every channel
VoC Agent tracks feedback across support tickets, reviews, surveys, social media, emails, and calls. When critical issues emerge, your team knows immediately with full context.
Auto-notify sales when deals are at risk
Detect at-risk accounts before they churn. VoC Agent automatically flags accounts showing negative sentiment and notifies their account executive with full context.
Agent Mode
Choose Your Level of Automation: From Insights to Autonomous Defense
Unlike traditional competitive intelligence tools that just show you data, HyperOrbit's VoC Agent adapts to how your team wants to work—from passive monitoring to fully autonomous competitive defense.
STANDARD MODE
See customer insights in real-time dashboards
Agent analyzes all customer feedback and displays insights in centralized dashboard. Human team reviews findings and takes action manually.
Perfect for: Teams new to AI-driven intelligence or requiring manual control and approval for actions.
Semi-Autonomous Mode
AI recommends actions, your team approves
Agent identifies patterns, generates recommended solutions, and proposes prioritized actions. Human approves before execution begins automatically.
Perfect for: Teams ready to accelerate response times while maintaining oversight and control.
Autonomous Mode
AI identifies issues and executes responses automatically
Agent monitors customer feedback around the clock, detects issues instantly, and executes approved response playbooks and actions automatically.
Perfect for: Teams with established response playbooks prioritizing speed-to-action over review.
INTEGRATION
50+ Tools Connected Easily
No-code connections to 50+ tools for real-time unification — adaptive taxonomy learns your stack, delivering 83% faster insights and zero manual tagging.
FAQ
How is this different from Enterpret or Dovetail?
Traditional VoC platforms like Enterpret and Dovetail require you to log in, run queries, and interpret dashboards. HyperOrbit's VOC Agent works autonomously—continuously monitoring feedback and alerting you to critical signals without any human prompting. It's the difference between checking weather reports and having a meteorologist call you when storms approach.
Does VoC Agent replace our existing tools
No. VoC Agent integrates with your existing stack—Jira, Linear, Salesforce, HubSpot, Slack, and more. Think of it as the intelligence layer that makes all your tools work together automatically.
Do I need to train the agent on my product?
A: No. HyperOrbit uses "zero-shot" learning, meaning the agent understands your product and customer feedback from day one—no tagging, no taxonomy building, no training period. You connect your feedback sources, and the agent starts working immediately.
What does "autonomous" actually mean?
Autonomous means the agent works without being asked. No logging in, no running queries, no building reports. From the moment you connect your feedback sources, the VoC Agent starts monitoring every channel, extracting insights, predicting risks, and alerting your team — all on its own, all the time. Traditional tools wait for you to ask a question. HyperOrbit already knows the answer before you thought to ask it.
How long does implementation take?
Most teams see initial insights within the first few hours. Standard Mode (Insights): 1 to 3 days Semi-Autonomous Mode: ~1 week with integrations + validation Autonomous Mode: 2–4 weeks including workflows & action setup.
Does this integrate with our existing tools?
Yes. VoC integrates with Salesforce, HubSpot, Intercom, Zendesk, Slack, Jira, and Gong. It enriches your existing workflows rather than replacing them.
What about data security?
VoC Agent is SOC 2 Type II certified and GDPR compliant. Data is encrypted in transit and at rest. We never train models on your data without permission.